Refund policy
At Goldarae, we are committed to providing you with high-quality skincare products. Your satisfaction is important to us, and we want you to feel confident shopping with us. Please review our return and refund policy below.
Returns
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Due to the nature of skincare and personal care products, we can only accept returns on unopened, unused items in their original packaging.
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Returns must be initiated within 14 days of delivery.
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To request a return, please contact us at [insert your customer service email] with your order number and product details.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Please note: Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.
Exchanges
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We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of delivery with photos of the damaged product.
Non-Returnable/Non-Refundable Items
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Opened or used products
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Items not in their original condition (tampered, damaged, or missing parts not due to our error)
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Sale or promotional items (final sale)
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Gift cards